Privacy Policy

Last updated: 28 December 2025

Your privacy matters to me. This Privacy Policy explains how your personal information is collected, used, and protected when you visit this website or engage with my services.

Jennifer Fairbairns trading as Jen F Coaching
Email: jen@jenfcoaching.com

I provide coaching services to individuals and small groups worldwide.

I am a certified coach and hold a coaching diploma from Sandown Business School. I am an accredited member of the International Coaching Federation (ICF) and adhere to the ICF Code of Ethics and professional standards.

I have completed 3,000+ coaching hours, working with clients across a wide range of personal and professional contexts. My training and experience span psychology-informed coaching, behaviour change, communication, identity-based work, and stress-related pattern work.

I may collect personal information that you choose to provide, including:

• Your name and email address
• Information shared when booking a session
• Payment and billing information (processed securely by third-party providers)
• Information you choose to share during coaching sessions or correspondence
   

I only collect information that is necessary to provide my services.

Your information may be used to:

• Respond to enquiries
• Manage bookings and appointments
• Deliver coaching services
• Process payments
• Communicate relevant information about sessions or services
   

Your personal data is never sold, rented, or shared for marketing purposes.

I use trusted third-party services to support my work, including:

• Calendly for scheduling
• Stripe for payment processing
• Zoom for online sessions
• GoDaddy for website hosting
   

These providers process personal data in accordance with their own privacy policies and applicable laws.

Coaching conversations are treated as confidential. Confidentiality may only be broken where required by law or if there is a serious risk of harm to yourself or others.

Reasonable measures are taken to protect your personal information from unauthorised access, misuse, or disclosure. Personal data is retained only for as long as necessary to fulfil its purpose or meet legal requirements.

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent where applicable
   

Requests can be made by contacting me using the details below.

This website may use basic cookies or analytics tools to understand site usage and improve performance. These tools do not collect sensitive personal information.

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

jen@jenfcoaching.com