Privacy Policy

Introduction

Your privacy matters to us. This Privacy Policy explains how your personal information is collected, used, and protected when you visit this website or engage with our services.

Who is Jen Fairbairns

Jennifer Fairbairns operates under the business names Jen Fairbairns Coaching and Jen F Coaching.

Email: [email protected]

Throughout this policy, “we”, “us”, or “our” refers to Jennifer Fairbairns and any collaborating team members or contractors.

Jen provides coaching services to individuals and small groups worldwide. She holds a coaching diploma from Sandown Business School and maintains accreditation with the International Coaching Federation (ICF), adhering to their Code of Ethics. She is also a Certified Trauma-Informed coach with 3,500+ coaching hours across personal and professional contexts, with expertise in psychology-informed coaching, behaviour change, communication, identity-based work, and stress-related patterns.

Information We Collect

We may collect personal information that you choose to provide, including:

• Name
• Email address
• Booking information
• Payment and billing details (processed securely by third parties)
• Information shared during coaching sessions

We only collect information that is necessary to provide our services.

How Your Information is Used

Your information is used to:

• Respond to your enquiries
• Manage appointments and scheduling
• Deliver coaching services
• Process payments
• Communicate with you about your sessions

Your personal data is never sold, rented, or shared for marketing purposes.

Third-Party Services

Our coaching practice uses the following third-party services, each of which processes data according to their own privacy policies:

• Calendly (scheduling)
• Stripe (payment processing)
• Zoom (coaching sessions)
• GoDaddy (website hosting)

Confidentiality

Coaching conversations are treated as confidential. Confidentiality may only be broken where required by law or if there is a serious risk of harm to yourself or others.

Data Security and Retention

We implement reasonable measures to protect your personal information against unauthorised access. Personal data is retained only as long as necessary for its purpose or as required by law.

Your Rights

Depending on your location, you may have the right to request access, correction, or deletion of your personal data, or to withdraw consent. To exercise any of these rights, contact us at [email protected].

Cookies and Analytics

This website uses basic cookies and analytics tools to understand how the site is used and to improve its performance. No sensitive personal information is collected through cookies.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

Contact

If you have any questions about this Privacy Policy, please contact us at [email protected].