Terms and Conditions

About Our Services

Coaching is a collaborative, reflective process designed to support personal and professional development. It is not therapy, counselling, or medical treatment.

Booking and Payment

All paid sessions and coaching packages must be paid for in full at the time of booking unless otherwise agreed in writing. Payments are processed securely through third-party providers such as Stripe. All prices are stated in GBP unless otherwise specified.

Once a coaching package has commenced, it is non-refundable. "Commencement" means either the first session taking place, or any coaching-related work being delivered (including written preparation, assessments, or materials shared ahead of the first session), whichever is earlier.

Deep Dive Sessions

If you choose to move into an ongoing coaching package within 7 days of your Deep Dive session, the Deep Dive fee is credited in full towards that package.

Cancellation

We require at least 24 hours' notice for any changes to scheduled sessions. Cancellations made less than 24 hours before a session, and no-shows, are non-refundable and will count as the session having taken place.

All sessions within a package must be used within 6 months of the first session, unless otherwise agreed in writing. Any unused sessions after that period expire.

Communication Between Sessions

Brief voice notes or messages between sessions are welcome where they support the work. Responses are not guaranteed outside of session time and are provided at Jen's discretion. For anything requiring a full coaching response, please bring it into your next scheduled session.

Group Coaching

Participants in group coaching programmes are expected to respect confidentiality within the group. Sessions may not be recorded without prior consent from all participants. We reserve the right to remove a participant if behaviour compromises the safety or integrity of the space.

Confidentiality

All coaching conversations are treated as confidential. Confidentiality may only be broken if required by law or if there is a serious risk of harm to yourself or others.

Client Responsibility

You are responsible for your own decisions, actions, and wellbeing. Coaching provides a framework for reflection and change, but outcomes cannot be guaranteed.

Limitation of Liability

We are not liable for any losses arising from your participation in coaching sessions or programmes.

Contact

If you have any questions about these Terms and Conditions, please contact us at [email protected].